Privacy Policy
Your trust is as important to us as the quality of our ingredients. This policy explains how Thamaraco Global Foods Private Limited collects, uses, and protects your personal data under the DPDP Act 2023 when you shop at Upperi.
1. Who We Are
Thamaraco Global Foods Private Limited is the data fiduciary responsible for your personal data. We operate the Upperi brand and the website www.upperisnacks.com. Our registered office is at No. 4/461, 2nd Floor, Valamkottil Towers, Judgemukku, Kakkanad, Ernakulam — 682021, Kerala, India.
You may contact us at any time at hello@upperisnacks.com or +91 97464 61594.
2. What Personal Data We Collect
3. How We Use Your Data
We do not use your personal data for automated decision-making or profiling.
4. How We Share Your Data
All third-party partners we work with are contractually bound to handle your data confidentially and in compliance with applicable law.
5. Data Retention
When data is no longer needed, we delete or anonymise it securely.
6. Cookies
Our website uses cookies — small text files stored on your device — to improve your experience.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described here.
7. Your Rights Under the DPDP Act 2023
To exercise any of these rights, email us at hello@upperisnacks.com with the subject line "Data Rights Request." We will respond within 30 days.
8. Data Security
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption on all pages of our website.
- Secure payment processing through PCI-DSS compliant payment gateways.
- Access controls limiting who within our team can view customer data.
- Regular review of our security practices.
No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights, we will notify you and the relevant authorities as required by law.
9. Children and Minors
Our website is intended for use by adults. We do not knowingly collect, process, or store personal data from children under the age of 18.
Under the Digital Personal Data Protection Act 2023, processing personal data of a child requires verifiable consent from a parent or lawful guardian. If you believe a child under 18 has submitted personal data to us without parental consent, please contact us at hello@upperisnacks.com. We will delete such data promptly upon verification.
By using our website and providing personal data, you confirm that you are 18 years of age or older, or that you are a parent or guardian providing consent on behalf of a minor.
10. Marketing Emails and Unsubscribing
We send marketing communications — such as new flavour announcements, offers, or brand updates — only to customers who have explicitly opted in by subscribing through our website or providing consent at checkout.
You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any marketing email we send, or emailing us at hello@upperisnacks.com with the subject line "Unsubscribe" and your email address.
We will process your request within 5 working days. You will continue to receive transactional emails about existing orders even after unsubscribing from marketing.
11. Grievance Officer
In accordance with the Information Technology Act 2000 and the DPDP Act 2023, we have designated a Grievance Officer to address data-related complaints:
If you are dissatisfied with our response, you may escalate your complaint to the Data Protection Board of India once it is operational under the DPDP Act 2023.
12. Third-Party Links
Our website may contain links to third-party websites, such as our social media pages or payment partners. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Where changes are material, we will notify you by email or by a prominent notice on our website. Your continued use of the website after changes are published constitutes your acceptance of the updated policy.