Terms & Conditions
Please read these terms carefully. They outline the rules, regulations, and your responsibilities when using our platform and purchasing our authentic Kerala products.
1. About These Terms
These Terms and Conditions constitute a legally binding agreement between you ("customer", "you") and Thamaraco Global Foods Private Limited ("we", "us", "our"), a company incorporated in India under CIN U46300KL2025PTC095271, operating the Upperi brand.
We reserve the right to update these terms at any time. The version published on this page at the time of your order or visit applies. Continued use of the website constitutes acceptance of the current terms.
2. Products
2.1 Product descriptions
We take care to ensure product descriptions, images, and nutritional information on our website are accurate and reflect our NABL-accredited lab test data. However, slight variations in appearance between product images and the actual product may occur due to photography and printing processes.
All nutritional information is approximate and provided per 100g and per 30g serving as per FSSAI requirements. Actual values may vary slightly between batches within permitted tolerances.
2.2 Pricing
All prices are listed in Indian Rupees (INR), inclusive of all taxes.
Prices displayed on our website are correct at the time of publication. We reserve the right to change prices at any time. The price you pay is the price confirmed at checkout.
2.3 Product availability
All products are subject to availability. If a product you have ordered is out of stock, we will notify you by email and offer a full refund or an alternative.
3. Orders
3.1 Placing an order
By placing an order on our website or through any authorised channel, you are making an offer to purchase the specified products at the stated price. An order is confirmed only when you receive a written confirmation from us by email.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. In such cases, any payment made will be fully refunded.
3.2 Order modifications and cancellations
You may request to cancel or modify your order within 2 hours of placing it, provided it has not yet been dispatched. After dispatch, the order cannot be cancelled. Please email hello@upperisnacks.com immediately with your order number.
3.3 Bulk and trade orders
For bulk or trade enquiries, please contact us at hello@upperisnacks.com. Bulk orders are subject to separate terms and minimum order quantities. Trade discount terms are communicated directly and are not applicable to retail orders placed on this website.
4. Payments
We accept payments through the payment methods listed at checkout. All transactions are processed through secure, PCI-DSS compliant payment gateways. We do not store your card or bank details.
Payment must be made in full at the time of order placement. Orders are processed only upon confirmation of successful payment.
In the event of a failed or disputed transaction, please contact us at hello@upperisnacks.com with your order details. We will resolve payment issues within 5 working days.
5. Shipping and Delivery
5.1 Delivery areas
We currently ship within India. Delivery to certain remote pin codes may not be available. You will be informed at checkout if we cannot deliver to your address.
5.2 Delivery timelines
Standard delivery: 3 to 7 working days from the date of dispatch, depending on your location. Delivery timelines are estimates and may vary due to courier delays, public holidays, or circumstances beyond our control.
We are not liable for delays caused by the logistics partner after dispatch. However, if your order has not arrived within 10 working days of the expected delivery date, please contact us and we will investigate.
5.3 Shipping charges
Shipping charges, if applicable, will be displayed at checkout before you confirm your order. Free shipping thresholds, if offered, will be clearly communicated on the website.
5.4 Risk and ownership
Risk in the products passes to you on delivery. Ownership passes to you on receipt of full payment.
6. Returns and Refunds
Upperi sells packaged food products. Due to the perishable nature of food and hygiene requirements, our returns policy is as follows.
6.2 How to raise a return or refund claim
Contact us at hello@upperisnacks.com within 48 hours of delivery with your order number and a clear photograph of the product, packaging, and the issue you are reporting.
We will review your claim and respond within 3 working days. Approved claims will be resolved by replacement dispatch or refund to your original payment method within 7 working days of approval.
6.4 Refund method
Refunds will be processed to the original payment method within 7 working days of approval. For cash-on-delivery orders, refunds will be issued to a bank account provided by you.
7. Intellectual Property
All content on this website — including but not limited to the Upperi brand name and logo, product names, photography, packaging design, copy, illustrations, and the "The crunch of home." tagline — is the exclusive property of Thamaraco Global Foods Private Limited or its licensors.
You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our prior written consent. Sharing product images on personal social media with appropriate credit to @upperisnacks is permitted and encouraged.
The brand name "Upperi" and logo are pending trademark registration. Unauthorised use constitutes infringement and will be pursued legally.
8. Prohibited Uses
9. Limitation of Liability
Our products carry clear allergen declarations on every pack. It is your responsibility to read the allergen information before consumption. Our products are manufactured in a facility that also handles Nuts, Soya, and Milk.
Our total liability for any claim arising from a product or order shall not exceed the value of that specific order.
10. Food Safety and FSSAI Compliance
All Upperi products are manufactured in compliance with FSSAI regulations. Our FSSAI licence number is 11325999000696 (Marketer) and the manufacturing facility licence is 12416003000281.
All five SKUs have been independently tested by an NABL-accredited laboratory (Interfield Laboratories, Kochi) across ten FSSAI-mandated nutritional parameters.
Best Before dates are printed on every pack. Consuming products after the Best Before date is at your own risk. Store in a cool, dry place. Once opened, consume immediately for best crunch.
11. GST Invoice and Billing
In compliance with the Goods and Services Tax Act 2017 and the Consumer Protection (E-Commerce) Rules 2020, we issue a GST-compliant tax invoice with every order. Your invoice will be sent by email within 24 hours of your order being dispatched. The invoice will include all applicable tax details:
If you require a Business-to-Business (B2B) invoice with your GSTIN, please provide your GST registration number at the time of ordering. Contact us at hello@upperisnacks.com for B2B purchases.
12. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of India. The courts of Ernakulam, Kerala, India shall have exclusive jurisdiction over any dispute arising from these terms or your use of our website.
We encourage you to contact us first at hello@upperisnacks.com to resolve any dispute amicably before initiating legal proceedings.
13. Consumer Rights
We are committed to resolving consumer complaints fairly and promptly. Please contact us first at hello@upperisnacks.com.
14. Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology Act 2000, our designated Grievance Officer is:
15. Contact Us
Address: Thamaraco Global Foods Private Limited, No. 4/461, 2nd Floor, Valamkottil Towers, Judgemukku, Kakkanad, Ernakulam — 682021, Kerala, India